Business Community Development

Zimnat launches WhatsApp based Motor Insurance, ZBC radio and ZINARA Licence Renewal

Zimnat General Insurance has introduced a WhatsApp based Motor insurance, ZBC radio, and ZINARA licence renewal, a service that its motor insurance customers can use to renew motor insurance and vehicle licenses. Just like “messaging” on WhatsApp, current Zimnat and new customers can now renew their motor vehicle insurance, ZBC radio, and ZINARA licence on WhatsApp from wherever and whenever in a few easy steps.

The process is easy, one simply needs to initiate a conversation with the number “0786206209” by sending their vehicle registration number to the WhatsApp number e.g. AZZ1234 and they will get instant response of what to do next. Payment is then made via Ecocash, Icecash, or OneMoney wallet instantly. The process can be done in less than 2 minutes. We also have our toll-free customer contact number 08080063/64 readily available to assist our clients to navigate this new innovation.

Once a client has renewed their policy, they can then collect their license discs from any Zimnat office or select OK and Bon Marche stores nationwide at a time of their choice.

The innovation ties in with the change in trends where WhatsApp penetration has significantly grown in Zimbabwe, making it the most used application in the country.  The service, therefore, gives many customers an easy way to access their insurance. Imagine renewing your motor vehicle and radio licence on WhatsApp instead of traveling to a brick and mortar office. How convenient!

Speaking on the launch of this exciting initiative Stanley Mazorodze the chief executive officer  of Zimnat General Insurance said “As part of our thrust to always offer our clients superior client experience, we are pleased  to  be introducing a WhatsApp based licence renewal platform for our third-party motor insurance clients.”

“Not only are we bringing convenience and ease of doing business with us, but we are truly making life better in these times of the pandemic. One of the key insights we learned from the COVID  19 pandemic was the shift from brick and mortar to the digital and remote working culture.

“This platform, therefore, could not have come at a better time as it allows our valued clients to renew their insurance from the safety of their homes, as they too fight to flatten the curve”, he added.

Zimnat General Insurance is a member of the Zimnat Group, a diversified financial group made up of four business units, namely Zimnat General Insurance, Zimnat Life Assurance, Zimnat Microfinance, and Zimnat Asset Management. It is associated with Sanlam, which is the largest non-banking financial services group on the continent.

About the author

Byron Adonis Mutingwende