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Old Mutual Insurance launches emergency rescue service


Old Mutual, Zimbabwe’s leading insurance provider, has partnered with ACE Air and Ambulance Pvt Ltd to offer an emergency air and road ambulance medical rescue package to its existing and new customers with effect from 1 September 2019.

In his opening remarks at the launch, Old Mutual Insurance Company Managing Director, Shepherd Fungura, said that focus should always be on the customer, which is why the company was introducing a lifesaving product .

Mr Fungura said that this was another milestone that Old Mutual Insurance Company was adding in what was proving to be an exciting year for one of Zimbabwe’s leading insurance entities.

“These milestones included Old Mutual Insurance Company’s re-certification to ISO 9001:2015 for the period 2018 to 2021, being re-rated A+ by Global Credit Rating Company and being declared winner of the Customer Care Excellence award in the Short term Insurance category at the Bold Ads/ Business Weekly Insurance Awards. Despite the challenges in the operating environment, we thank our customers for your continued support,” he said.

Speaking at the same occasion, James Halsted M.D. of Ace Air and Ambulance Pvt Ltd, said that his company was proud to be service provider for such an innovative package.

“Our company which is in the second year of operation is one of three companies accredited by The European Aeromedical Institute (EURAMI) who set worldwide standards. We are one of three air ambulances in Africa to gain this accreditation. We are also accredited by the International Assistance Group (IAG) which is the biggest group of rescue assistance companies globally. In 2017 we were nominated as a finalist for Global Air Ambulance of the year by The International Travel Insurance Conference (ITIC) held in Barcelona. The partnership with Old Mutual stands to be one where we rely on brokers to sell the product widely so that this kind of service is accessible to the majority of the population, as well as being an affordable one,” Mr Halstead said.

The ground-breaking medical package offers members transportation by ground ambulances, fixed wing air ambulances or medical helicopter services to the nearest appropriate medical facility.

Pre-Hospital Emergency Medical care provided by fully trained critical care paramedics/flight nurses or on call specialist doctors depending on the nature of the problem. A Medical Call Centre with critical care paramedics, nurses and doctors is available to provide advice 24 hours.

What distinguishes the Old Mutual Insurance Medical Rescue package from the rest is it there is no waiting period, pre-authorisation delays nor short falls.

This is all available for a monthly fee for individuals of ZWL $40 paid quarterly or annually. Members are issued with membership cards for easy identification. Corporate membership is also available and rates can be discounted depending on volumes.

About the author

Byron Adonis Mutingwende